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Mentor warranty - capsular contracture


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I’m looking for help and advice on claiming the Mentor warranty for capsular contracture.

Has anyone else successfully been through this process and had a claim approved? I had my original breast augmentation surgery 1 year ago in Sydney with a reputable surgeon and developed bilateral capsular contracture with more severity on the left side and a gel leak from the left implant. I had the revision surgery 3 weeks ago and started the claim process with Johnson & Johnson (mentor) prior to the surgery. I was preapproved as a candidate for the warranty but since then they have made it extremely hard to follow through with the claim including several mistakes on their part to do with getting the date of my surgery wrong, claiming they didn’t receive the explants (even though the hospital confirmed they did). My scar capsulation was sent to pathology for back up to the claim as well as a surgery report and ultrasound. And now they have sent a bill for the new implants used even though they haven’t made a decision on the claim. Is there any way to make contact with someone more competent or higher up in the company than the rep I have been dealing with or advice on how to make this process work in my favor? It’s the first time my surgeon has had to make a warranty claim so he is not familiar with the process either. 

 

Thanks in advance. 

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21 hours ago, Eloise said:

I’m looking for help and advice on claiming the Mentor warranty for capsular contracture.

Has anyone else successfully been through this process and had a claim approved? I had my original breast augmentation surgery 1 year ago in Sydney with a reputable surgeon and developed bilateral capsular contracture with more severity on the left side and a gel leak from the left implant. I had the revision surgery 3 weeks ago and started the claim process with Johnson & Johnson (mentor) prior to the surgery. I was preapproved as a candidate for the warranty but since then they have made it extremely hard to follow through with the claim including several mistakes on their part to do with getting the date of my surgery wrong, claiming they didn’t receive the explants (even though the hospital confirmed they did). My scar capsulation was sent to pathology for back up to the claim as well as a surgery report and ultrasound. And now they have sent a bill for the new implants used even though they haven’t made a decision on the claim. Is there any way to make contact with someone more competent or higher up in the company than the rep I have been dealing with or advice on how to make this process work in my favor? It’s the first time my surgeon has had to make a warranty claim so he is not familiar with the process either. 

 

Thanks in advance. 

Dera Eloise, Who was your surgeon? are they not assisting you with this?

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