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Google reviews on practitioners / Clinics

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When researching any business in this case being a practitioners or clinics do you look at Google reviews ? If so does this have any impact on if you're going to proceed in engaging a service from the provider ? I only ask as I placed a genuine negative review on practitioners then not showing in public view.

I came to learn there is a service where business can request Google to hide/ remove negative reviews,which I think is unfair as some negative reviews can be genuine.

Your thoughts?



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