Desperately needing help

My 16 year old daughter had a breast reduction 2 weeks ago in public system at Monash hospital Clayton. She has developed an infection in both breasts. I've rung the hospital to see if I can get her back in to see surgeons and they said not without referal. Went to dr to get referal she was no help really, gave us antibiotics and faxed through a referal. But so far the hospital hasn't contacted us and I have been ringing daily for 3 days. I feel like I'm hitting my head against a brick wall as no one will listen. My daughters now been off school for 3 weeks. I've taken all tape off as it was making it worse and put an antiseptic cream on to stop infection ( given to me by dr ) but I've no idea now whether I'm doing right or wrong. Desperately after suggestions. And I now very disappointed in the system. Would be so grateful for any advice it's early hours of morning and I can't sleep as I just don't have answers for my girl.