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    Support

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    Melbourne, Australia

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  1. Support

    Data security and your privacy

    The PSF forum uses the IPS Suite by Invision Power. It's a '3rd party piece of software' developed in the USA that powers thousands of the largest forums around the world so we are in good hands. The software is continually getting updated and we take your security and privacy extremely seriously. Whilst we are constantly monitoring the security of PSF, some of the biggest sites in the world have incurred data breaches and it's important to realise that it could happen to anyone at anytime. With that in mind we recommend the following: We strongly advise that you do NOT post any personal information or images that you would not want in the public domain. In the technology world that we all live in, it's the only sensible approach and applies to any website or app from PSF to Facebook. We also recommend that you de-identify yourself (via cropping or masking) from all images that you upload. If you have any questions or concerns regarding security, please don't hesitate to send us a private message via the support centre.
  2. Support

    How to upload photos from phone

    Hi soren711. Just letting you know that we are investigating and will get back to you regarding image upload on Android.
  3. Support

    How to upload photos from phone

    Hi Pagey As Pepper9 (thank you) says, the easiest way on a phone is to click the gallery/camera icon in the main nav. You can then add images, create albums, add captions and set privacy. Screens attached. We are working hard to make the mobile experience better and better as there is a lot going on for such a small screen. For any technical support, please email help@plasticsurgeryforum.com.au and we will be delighted to help out. Support
  4. The gallery module has been updated to make it simpler and easier to use. New features Images must be uploaded to an album.Privacy options on an album include - public, member-invite or gallery friends.The privacy on all albums is now clearly flagged.If you have any concerns about privacy, please set your albums to 'private'.You can view your own albums by clicking 'My albums' in your profile menu (top right).You can sort the gallery by 'members' and filter by 'gallery friends'Gallery Friends We have built a new feature to enable our members to share their albums with their 'gallery friends' in the same way as it was possible with the previous version of the forum. This was a much requested feature and we are pleased to release it. Look for the 'smiley face' button on a members profile to add a gallery friend.Your old friends have migrated across from the previous forum software. You can access your friends list by clicking 'Gallery friends' in your profile menu (top right).Please check your list carefully and add/delete accordingly before applying to an album.You will need to switch your albums to 'gallery-friends' to utilise this feature.Friends is a 2-way process - both parties must accept - check your notifications.If you add a friend, you will automatically follow them - this does not back date to old friends.Please see the screenshots below for a visual guide. Any questions, please email help@plasticsurgeryforum.com.au.
  5. The technology that drives the Internet is constantly changing and improving. It's important that you are running the latest browser software on your computer, tablet or phone. Older versions will cause problems on this site (and most other websites). We support the latest version and 1 legacy version. We strongly recommend that you use Google Chrome as your browser of choice - it's the best! This will automatically update and you won't ever need to worry about it again. Safari is an excellent browser too as well as native iOS and Android browsers on your phones.
  6. Support

    I am so lost

    Hi Kim82, the friends module is coming soon (within 2 weeks) so hang in there. In the meantime, a member-invite album is the best way forward.
  7. Support

    How to send a friend request?

    There are a couple of threads in the knowledge base that reference your questions above. Over the next few weeks, there will be some updates to make sharing albums a bit easier. http://www.plasticsurgeryforum.com.au/forum/105-friends/ Jules111, we'll open a support request to address your gallery.
  8. Support

    I am so lost

    Hi Sarah(o)(o). Only members of the forum can see public albums, and you must be signed-in.
  9. Support

    I am so lost

    Hi Sarah(o)(o) Completely understand that is frustrating at the beginning after a major change - takes a bit of getting used to. The previous system was 13 years old and we were forced to upgrade. We are in the hands of Invision Power (our 3rd party forum provider) who are working hard on some great new features for the platform. Here are a few helpful posts that answer some of your questions and others in this thread. We are always here to help and want to build features that work for the community. Over the next few months, there are lots of exciting changes in the pipeline that will solve all of the issues mentioned here. Albums You can set your album to only share with certain members rather than being public. With your current settings, they will be available to any 'signed in member'. If you do not want this, please adjust your privacy settings. Any problems, send an email to help@plasticsurgeryforum.com.au. Check out the following post: Notifications You can adjust all your notification settings within your profile, so you get notifications customised to how you want them. Check out the following post: http://www.plasticsurgeryforum.com.au/topic/18300-notifications/ New features Don't worry, a brand new friends and social module is coming soon! As soon as Invision Power release it, we will roll it out for you. Colours We are also updating the brand colour palette so watch this space for that over the next few weeks. Followers You can follow other members and they can follow you (not for albums), so this is a great way to track content that you are interested in. It's different from 'friends' though and not to be seen as a replacement. It works in the same way as twitter for example. Hope that helps, drop us an email if you have any further questions.
  10. The mobile interface of the new forum should be a lot easier to use once you become familiar with the structure. If you are looking for the much used 'Unread Content' button (previously known as 'View New Content', it is the 'list icon' next to 'search.
  11. Support

    Notifications

    You can manage what notifications you receive by email or via your 'Notifications Settings'. Simply login, go to your notifications (bell symbol) and in the top right you will see a button that says 'Notification Settings'.
  12. Support

    Try a different browser

    Here is another good tip! If you are experiencing any kind of technical issue (on this site or any other), it's worth trying a different browser or device. If it works on a new browser or device, then the problem could be a browser specific bug that needs to be fixed at our end or more likely, you need to 'clear your cache'. To clear your cache please follow these instructions: http://www.refreshyourcache.com/en/home/ Recommended browsers On a phone, we recommend using the native browser.On a computer, we strongly recommend Google Chrome - it's by far the best browser.You can download it at: http://www.google.com/chrome
  13. Whether on this forum, or any other site, the following will fix 90% of most technical issues. Your browser will store information and store it in it's memory (often to referred to as 'cache'). This is a good thing as it makes the Internet go faster and your experience better. Sometimes, when updates are made, the browser struggles to register the latest requests and deploys what is in it's memory. The fix is to clear your memory (cache) and your cookies and you will be amazed at how often that will fix the problem. Here are some instructions: http://www.refreshyourcache.com/en/home/ This is the first thing you should do before anything else.
  14. Support

    Registration

    As always, we are here to help you. To complete your registration, you must verify your email address. Unfortunately (and there is nothing we can do about this), registration emails often end up in your spam/junk/promotions folder so please check in there in case it has got lost. Sometimes, our over-zealous spam filter may prevent you from registering and if this or anything else is the case, please email help@plasticsurgeryforum.com.au with the following details: Your email address Your display name The problem you are having We will then investigate the issue and get you up-and-running in no time at all.
  15. Hi 'Southerngirl' Thank you for bringing our attention to this - it's much appreciated. We have written a custom script and changed every members profile to 'manual friend approval' and it is now the default when signing up. As always, we welcome your feedback to make the forum even better.
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